Instant Messages

You can manage Instant Messages that have been recorded from Microsoft Teams conversations. This functionality must be enabled in tenant Onboarding and in the Recording Profile (see Adding Recording Profiles).

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Do the following:

1.

In the Icon pane, click .

The table below describes the filters in this screen.

Filter	Description
Name	Search by user name or group name.
Date	Enter the date range for retrieving data.
ID	Message ID
Internal ID	Internal Message ID.
Participants	Search by Call Participant Name.
Tags	Search by tags that are assigned to a message.
Notes	Search by notes that are assigned to a message.
Chat Type	Search by Chat type.
Chat Name	Search by Chat name.

For Saving and retrieving searches, see Saving Queries.

You can filter instant messages using the following operands:

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Filter by entering the name of the user or group in the search drop-down

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Filtering by Date

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Filter by entering the Internal ID of the message

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Filtering by Participants

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Filtering by Tags

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Filtering by Notes

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Filtering by Call Type

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Filter by entering the name of the chat in the search box